It Takes Ten Years for a Dissatisfied Customer to Come Back

Yakiniku is a popular restaurant style in Japan. You can cook your meal by yourself.

My wife, her parents, and I sometimes go to restaurants. Yakiniku is one of our favorite restaurant styles.

One day, we decided to go our favorite yakiniku restaurant. But the restaurant was closed. So, we went to our second-favorite yakiniku restaurant. But the restaurant was also closed. We could have gone to a different style restaurant. But we really wanted to eat yakiniku. My mother-in-law said, “I know another yakiniku restaurant. But it was not good ten years ago.”

We discussed wanting to eat yakiniku. We didn’t care about the quality of the yakiniku. So, we went to the not-so-good yakiniku restaurant.

But, unexpectedly, the yakiniku restaurant was good. It had a clean room, tables, and chairs. The staff were so polite and friendly. The food was delicious.

Maybe there had been drastic changes during those ten years. The store manager might have changed. Or their operating policies might have changed. I don’t know why, but that restaurant became a delicious yakiniku restaurant.

But if you think about this story from the yakiniku restaurant manager’s side, it is a scary story. If a restaurant gives a bad impression to a customer, the customer would not come back for at least ten years.

I used to work in a restaurant.

Dear friends who work in a restaurant, you are doing a great job. You have to concentrate hard every day. Kudos to you. Kudos again.

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Picture by Asariya